Shipping Policy
Shipping made simple.
We carefully pack and ship every Sohvii order so your freshwater pearl jewellery reaches you safely.
Order processing
Orders are usually processed within 1–3 business days after confirmation. During sale periods, launches, or festive seasons, processing may take slightly longer.
Delivery timeline
Standard delivery usually takes 3–7 business days, depending on your location and courier service availability.
Shipping charges
Shipping charges, if applicable, will be shown at checkout before you place your order.
Order tracking
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp.
Incorrect address
Please enter your complete and correct delivery address. Sohvii will not be responsible for delays caused by incorrect or incomplete address details.
Delivery delays
Delivery may be delayed due to courier issues, weather, public holidays, operational delays, or circumstances beyond our control.
Damaged package
If your package arrives damaged, please contact us with photos or an unboxing video within 24 hours of delivery.
For any shipping-related help, please contact our support team with your order number.