Return & Exchange Policy

Easy support, clear policy.

We want your Sohvii jewellery to reach you safely and beautifully. Please read our return and exchange terms before placing your order.

Return & exchange window

Return or exchange requests must be raised within 7 days of delivery. The product must be unused, unworn, and returned with its original packaging, tags, and invoice.

Eligibility Items are eligible for return or exchange only if they are unused, unworn, undamaged, and in original condition.
Non-returnable items For hygiene and quality reasons, used jewellery, damaged products, customized products, and items without original packaging may not be accepted.
Damaged or wrong product If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery with clear photos or an unboxing video.
Exchange process Once your request is approved, we will guide you through the exchange process. Exchange is subject to product availability.
Refund timeline Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 7–10 business days.
Return shipping Return shipping charges may apply unless the product received was damaged, defective, or incorrect.
Natural pearl variation Freshwater pearls may have slight differences in shape, size, surface, and glow. These natural variations are not considered defects.
To raise a return or exchange request, please contact our support team with your order number and product images.